Return & Refund Policy

At AureateTech, we are committed to ensuring your satisfaction. If you are not entirely satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns
Items may be returned within 14 days of delivery, provided they are unused, in their original condition, and in the original packaging. Proof of purchase is required for all returns.

2. Non-Returnable Items
Customized, personalized, or clearance items are not eligible for returns unless they arrive damaged or defective.

3. Return Process
To initiate a return, please contact us via our contact page. Our team will provide you with instructions for returning your item. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days, and the amount will be credited to your original payment method.

5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery via our contact page. Include photos of the damaged item and packaging to help us resolve the issue promptly.

6. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us for assistance.

7. Late or Missing Refunds
If you haven’t received your refund within the stated timeframe, first check with your bank or credit card company. If you still have concerns, contact us via our contact page.

8. Policy Updates
We reserve the right to update or modify this return and refund policy at any time. Changes will be posted on this page.

If you have any questions or need further assistance, please reach out via our contact page.